Episode 2
Souls in our systems ....
Jun 24, 2026
Planned podcast dropJun 24, 2026
Stone
When AI starts running and self-healing the systems humans built, what happens to the human judgment embedded in them, and which systems should stay human-guarded?
Ripples
Andrea Coop · Retail SysOps Optimization
Andrea started where I did, answering customer service calls, and turned that ground-floor view into a 30-plus year career building and maintaining the systems that keep retail running. From digital production to project management to operations, Andrea Coop is the operator who makes engineers and executives finally understand each other. She also happens to have once worked for me, which is how I know she's the real deal.