Going Human
Essay

The Creepy Version Ships Itself. The Kind Version Needs a Vote.

Aug 21, 2026 · Moss

I tried to stay balanced on the mic. This is the part where I don't.

For as long as America has done capitalism, the price tag has been a public fact. A can of tuna is $2.99 at your Safeway and $2.99 at the Safeway three miles down the road. Not because grocers are kind, but because the number is posted, and a posted number is something you and I can both see. Haggling is older than that, sure. In a street bazaar the tourist pays fourteen dollars for the lettuce and the local pays two, and that has been going on since the beginning of trade. What is new is that the merchant now reads every single buyer, all at once, forever, and never has to admit it.

The FTC's own nightmare case is the one that sticks to me: a new parent at two in the morning with a kid burning up, shopping for a thermometer. iPhone instead of Android, that hour, that IP, that browsing history, and the price moves. She is paying a fear tax. And there is no evil genius behind the curtain twirling a mustache. Somebody typed "optimize margin," handed it the data, and the machine did exactly what it was built to do. New York now makes sellers post that this price was set by an algorithm using your personal data. Industry sued on free speech and lost, which matters, because it clears the path for other states. Colorado went further and named the two-headed animal out loud: the same engine that finds the most you will pay finds the least you will accept. The governor vetoed it as too broad. California's version is still moving.

On the mic I gave that governor the benefit of the doubt. I said it was precision, not villainy, that you do not need a sledgehammer to kill an ant.

Here is the harder cut. "Too broad" is what a subsidy sounds like when it has good manners. A veto is not a pause, it is a hall pass with no expiration date, handed to the only party in the room that is already shipping. He could have amended it. Narrowed it. Sunset it. Piloted it in one sector. Vetoing it means the machine keeps running at full speed while we workshop the language, and every month of workshopping is revenue for somebody.

That is the whole imbalance in one move. The exploitative version of this technology needs no permission. It needs a vendor contract and a login. It ships on a Tuesday inside an A/B test nobody announces, run on people who will never learn they were in the experiment. The protective version of the exact same technology, the one that could catch wage theft instead of automating it, that could slide the scale so the comfortable pay a little more and the squeezed pay a little less, needs a bill, a committee, a floor vote, a signature, and then a court fight. One side needs a sprint. The other side needs a consensus. Guess which one compounds.

None of this is theoretical for me. I drove gig for a year and a half when I had nothing. That fare quote is the least they believe you will accept, dangled at you right before you would have walked away. Same engine, pointed at the paycheck instead of the thermometer. The rider pays more, the driver takes less, and the spread is the actual product.

Here is where I landed, somewhere past where I started.

I went in thinking the theft was money. It is not, or not mostly. What is being automated away is comparison. The posted price was the last shared fact in commerce, the thing that let you turn to the guy next to you and say "you paid WHAT?" Solidarity has always required a common number. Every union, every walkout, every ordinary "this is a ripoff" started with two people discovering they had been quoted differently, or the same. Personalized prices and personalized wages end that conversation permanently by making sure no two people are ever holding the same number again. You cannot organize against a price only you can see.

And a market that wins every single transaction eventually runs out of people to win against. You cannot sell goods nobody can afford, and you cannot starve the wages of the people you need as customers. Capitalism has to be protected from itself here, or we all end up in a line for the cheapest thing, which is the exact ending we spent a century congratulating ourselves for avoiding.

So call one person this week instead of texting them. A voice on a line is the one exchange that cannot be priced, personalized, or A/B tested. It is the bandwidth the algorithm does not get to touch. Hear how they actually sound. Let them hear how you actually sound. Then sit for a second afterward and notice how it felt.

Going Human. Because robots can't.